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Camplight Customer Terms and Conditions:

These terms apply to the hire of all camping equipment provided by Camplight to you at the event and form the agreement between Camplight and yourself the customer.
“customer”, refers to you the hirer of camp equipment from CampLight
“we”, “us”, refers to Camplight
“equipment”, refers to equipment provided by Camplight.
“event”, refers to the event for which you booked tents from Camplight.

Campsite & Camping Equipment:

1. Apart from Camplight Customers and their friends (who can also book a place in the campsite for their own tent), no other tents will be entitled to camp in the Camplight Area. We will do our best to relocate groups of friends next to each other within the campsite but cannot guarantee that this will be possible.
2. Camplight will do try to provide you with the equipment you booked. On rare occasions there may be times when we have to provide you with alternative equipment due to a lack of availability or other circumstances. In such event we will provide you with alternative equipment of similar specifications and quality to your booking.
3. No Pets allowed in the tents on the campsite.
4. No open fires are allowed on the Camplight Campsite. Apart from the communal campfire supervised by the organisers. Small barbecues can be used in these fields, but they must be a safe distance away from any tents or other structures.
5. No Vehicles can be brought to the camplight campsite, unless through prior arrangement with Kieran.
6. No P.A’s or generators are allowed in the Camplight Campsite unless prior arrangement is agreed with Kieran.
7. The camplight tents booked may not be used in connection with any commercial activity on or off site.
8. Fireworks, Chinese/flying lanterns, flares, the burning of plastics, generators, glass containers, potential weapons, portable laser equipment including laser pens or any illegal or offensive items or substances are not permitted for use at the Camplight Campsite and can be confiscated. Event security will be allowed to search tents if they have reason to believe that any of the above 6 clauses have been breached.
9. Hire of Air Beds, Sleeping Bags and or Camp Chairs will be available to Camplight Customers and members of the public at events Subject to Availability. However whether Camplight chooses to do this is up to our discretion at each individual event. If we do offer the service; a returnable deposit and hire fee will apply. The exact prices of these items may change from event to event.
10. If you are not satisfied with the condition of some of the equipment please notify a member of Camplight staff. We will try to fix or replace the equipment for you.
11. Camplight Customers and no other member of public will be allowed to move or take items away from the Camplight campsite.
12. Although Camplight Staff will normally be present in the Camplight Campsite between 10am and 6pm each day of the event we cannot guarantee that someone will be present all day. If somebody is not present when needed the Camplight manager Kieran can be called on his mobile phone 07782 849052.
13. Improved Recycling and Rubbish facilities will be provided on the Camplight Campsite. It would be appreciated if they are used.
14. All hired equipment is checked as functional before issuing to the hirer. As the customer please check the items when they are received. This is our means of making sure the equipment is safe and functional. Camplight can not be held responsible for equipment failure because all the equipment is salvaged and fixed in the 1st place. We do our best to make sure equipment is well restored and we can normally replace the item for the customer.
15. To protect your own safety and those of other guests, please act responsibly! We will not be held responsible for the actions of any individuals attending the event nor if those actions affect your enjoyment of the Event or Services. This applies whether or not those individuals are staying with Camplight.
16. We are not responsible for your possessions when being stored in our tents. We recommend you use lock up’s provided by the event management or keep valuables with you.

Tickets, Booking, Cancellation, Arrival & Departure:

17. Upon receipt of payment in full we will send you an email confirming your booking. The email confirming your booking will contain a unique reference number. You must refer to this unique reference number on arrival at the Camplight Campsite before we will show you to your tents.
18. All Camplight bookings are valid for the official event dates when public are allowed on site. The same licensing laws apply.
19. The Customers genuine event wristband/ticket will be inspected upon arrival at the Camplight site and the Camplight unique order number with be matched to the Customers Name.
20. If the customer arrives at the Camplight Campsite before 10am or after 6pm then it would be good to contact Camplight before hand to arrange. Kieran can be contacted on site on 07782 849052.
21. Treat our staff, other Camplight guests and individuals with respect. Should you fail do so by being abusive, aggressive or disrespectful we reserve the right to refuse hiring you camping equipment, issuing you refunds and/or calling security.
22. Bookings must be made a minimum of 2 days before the event gates open to the public. This is so that we can prepare all campsite equipment before your arrival. Your tent will be reserved for you during the event until you arrive. Make a booking after this point we cannot guarantee that there will be equipment available.
23. The tent hire booking is only valid when booked directly from Camplight or with official agents.
24. If you cancel your order and want a refund that’s fine but your cancellation it must be within 28 days of the order date. If you absolutely have to cancel after the 28 day period we reserve the right to charge a £15 administration charge or alternatively you can find someone else to use the booking.
25. All tents must be vacated by 4pm on the day the event is closed to the public.
26. If an Event is cancelled for any reason we will refund you the entire price of your booking. If an Event is abandoned after it has started and you have begun using our Services and Equipment any refund we give you will be at our sole discretion.
27. Due to limited stock at some events: once an order is placed it is non transferrable. I.e. If 4 man tents are out of stock so you order 2 x 2 man tents, you cannot change your order at a later date if more stock becomes available.

Liabilities

28. Admission to the Camplight Campsite is at the Ticket Holder’s own risk. Camplight will not be held liable for any loss, injuries or damages sustained in the campsite at the event including damage, theft or losses from the Camplight tents and/or motor vehicles.
29. We will not be liable to you in any circumstances for any property damage or theft for pure economic loss, or for any indirect or consequential loss or damage such as lost profit, lost opportunity, lost bargain, lost reputation, loss of anticipated savings or otherwise whether caused by our negligence.
30. Our total liability provided to you will (except in relation to personal injury or death caused by our negligence or the negligence of our employees or agents) be limited to the amount paid for your booking.